Aterim Travel Insurance

Medical Emergencies - Please record this information in your phone

Under the terms of your contract, you might be enrolled on Aterim travel insurance policy. If applicable, you will be receiving an email confirming your enrollment. If you are unsure of your status, please contact support@aterim.com.

If you received the confirmation e-mail, you are covered under the Platinum Cover insurance including cover for Terrorism Disruption from the date stated in the email.

Please take a moment to review the full details of the policy, which can be found in the documents attached below. It is important to familiarize yourself with the coverage, exclusions, and any conditions that may apply to your travel.

If you have any questions or need further clarification, please don’t hesitate to contact our support team at support@aterim.com.

Have a great trip! ✈️

Note: If you are sick and unable to travel, please ask your doctor during the medical visit to provide a written “no travel” recommendation. This document is required to make your claim valid and will allow you to request reimbursement for flights or change fees due to sickness.

How to Make a Claim

Medical Emergencies - Please record this information in your phone

Cega Medical Assistance Team
Tel: +44 (0) 1243 976 393 (24 hours)
Email: assistance@cegagroup.com
When contacting them, please mention that you have a Europesure Group Business Travel Insurance policy and provide the Contract number and the Policy number shown on the Schedule of Insurance.

For Aterim Resources Limited staff:

Contract Number: B1791YM8367826
Policy Number: CT260032

For Aterim Limited staff:

Contract Number: B1791YM8367826
Policy Number: CT260037

For all Other Claims

For all EU resident, You must notify our nominated claims company, Charles Taylor (CEGA), of any claim as soon as possible after the occurrence, and no later than ninety (90) days after the event. Ensure you provide all requested documentation.

For all non-EU resident, please contact us at support@aterim.com.

Charles Taylor (CEGA)
PO Box 1124
Portsmouth
PO1 9XY
United Kingdom
V3 0624

Tel: +44 (0) 1243 976 250 (UK time 9:00 to 17:00, Monday to Friday)
Email: ClaimsService@cegagroup.com

Policy Documents

TOBA SGI Travel corporate 0126.pdf

Status Data Protecton Privacy Notice - 2026.pdf

Employee Summary and Guide - 0126 v2.pdf

Europesure corporate travel policy wording - 0126 V2.pdf

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